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Returns

Returns

In the unlikely event that you are not satisfied with the goods you purchased, you may return them, unworn, within 30 days for exchange or refund.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
To begin the return/exchange process, please email info@collettewaudby.co.uk with details of the return.

There are certain situations where the standard policy does not apply:
Personalised orders cannot be returned.

Commissioned items cannot be returned.

Sale items cannot be returned.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days. 

 


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 
info@collettewaudby.co.uk.

Shipping

Return address:

72 Vyse Street, The Jewellery Quarter, Birmingham, B18 6EX
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
You should consider using a trackable shipping service as we cannot guarantee that we will receive your returned item.

International Returns

To arrange a return please email  info@collettewaudby.co.uk quoting your order number, name, address, telephone number, details of the product, the reason for return and whether you require a refund or replacement.

Please take care if a customs declaration form is required, to correctly mark the goods as a 'Returned Item'. This will ensure that no additional customs fees are incurred. In the instance that an item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.

We recommend that you return items via registered mail. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept liability for goods lost or damaged in transport. Please note that return postage will not be refunded

 

Neck, Wrist and Ring Sizing

Neckwear

As a default all our pendants are hung on 18 inch chains. We have found this is the most popular length. We can supply our pendants on 16'' 18'' 20'' 22'' 24''. 

To decide what is the best length for you, measure an existing chain that is a comfortable length and make a note to help when choosing.

Alternatively, use a piece of string or ribbon to determine the perfect length for you.

Click the image below to see our guide.

 

Wristwear

Bracelets are very straightforward. The universally accepted length is 7 to 71/2 inches. Ours all have a short extender chain to allow for a little variation.

Bangles can be a bit trickier. We have a great tool you can download to help with this. You can place your own bangle over the template or cut it out and carefully put your hand through the hole. We find the medium is by far our most popular size.

Click the image below to see our guide.

 

Rings

This to can be tricky, especially if it is for a surprise gift!

We have spent some time developing two tools on one page for you to help determine your size. There are clear instructions on the PDF tool that make it super easy to use and has proven to given accurate measurements.

Click the image below to see our guide.